Click2Complain privacy policy sets out how Click2Complain uses and protects any information that you give when you use this website.

Click2Complain is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Click2Complain may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 25th September 2014.

What we collect

We may collect the following information :

Name and occupation details
Contact information including email address and mobile /landline number
Demographic information such as pincode, address, preferences and interests
Other information relevant to your complaint

What we do with the information we gather

We require this information to understand your concern and provide you with a better service, and in particular for the following reasons :

Internal record keeping.
We may use the information to improve our offers and services.
We may periodically send general & promotional emails about our availed, new services, special offers or other information which we think you may find useful & interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for sending response and for market research purposes. We may contact you by email, phone or mail. We may use the information to customize the website according to your interests


We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online or offline.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Click2Complain website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide while visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at

You agree to help protect your account and the security of other users by guarding your login ID & password .If anytime you have reasons to believe that your login ID & password has been misused by unauthorized person or body, you will immediately report to us by mailing us on or by calling us on our number 011-65354400 (between 10am- 6pm)

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting & useful if you tell us that you wish this to happen.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at above mentioned email ID or on our number. We will promptly correct any information found to be incorrect.


At various sections in the website, Click2Complain may permit Users, Viewers, Consumers or Visitors to post comments, reviews, feedback, and other content (termed as “User Content”. Click2Complain is not the author or publisher of such “User Content”. Click2Complain doesn’t pre-screen, validate, approve or disapprove the User Content before they are posted, written or shared on the website, and no prior approval is sought or required for such posting.Click2Complain disclaims all copyright and ownership in such User Content and all responsibility for them.

Click2Complain has the right, in its sole and absolute discretion, to edit or remove any User Content and rearrange any User Content to place it in a more appropriate location or page or delete any User Content that is deemed to be inappropriate or otherwise in violation of the laid terms & conditions & containing offensive language, postings, images and advertisements.

Click2Complain reserves the right to decline service to anyone and is authorized to cancel user access at any time without notice.


You are legally responsible for any content you may post on any of the Click2Complain service. You are solely responsible for honouring the rights of others, including Intellectual Property Rights (Copyright, Patent and Trademark) and right to privacy. Your access to content postings that Users have posted as User Content is for your personal use only & not for circulation. If you want to redistribute or circulate postings you find as User Content, it is your responsibility to seek permission from the concerned User & Authority.


You agree to defend, indemnify & hold harmless Click2Complain, its Owners, Shareholders, Employees, Team & its agents from and against any and all claims, liabilities, damages, losses or expenses, including legal representatives fees & costs arising out of or in any way connected with your access to or use of the website , its materials & services.

Copyright Notice

Click2Complain website and its content are copyright of – © Click2Complain [2014]. All rights reserved.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

You may print or download to a local hard disk extracts for your personal and non-commercial use only.
You may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material.

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.


The information contained on Click2Complain website is for general information purposes only. The information is provided by Click2Complain and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of our website.

Through Click2Complain website you are able to link to other websites which are not under the control of Click2Complain We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, Click2Complain takes no responsibility for, and will not be liable for,unavailable due to technical issues beyond our control.


You hereby affirm that you have read the above terms & conditions and agree to be bound by them while using the Click2Complain website & its services.

For any further clarification or suggestion on the above terms & conditions, you may write to info@click2complain.comor call our number 011-65354400 (between 10am- 6pm).

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